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Amidst COVID-19 Crisis: We’re Still Here for You

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Kuala Lumpur, 23 March 2020  The global spread of COVID-19 has been affecting each and every one of us since early this year. Following the concerning rise of COVID-19 cases, we are heightening our precautionary measures with hopes to flatten the epidemic curve. We have responsibility to our people to uphold health and safety, above all else.

Offices and Business Hours

COVID-19 Crisis

In view of the above, we are moving to flexible work arrangements for all Forest Interactive offices worldwide and business operating hours remain from 09:00AM – 06:00PM (UTC+8). Our team members will be working remotely from home if their job allows, and those whose work require them to be on site should follow strict guidelines to maximise social distancing. Also, please note that all domestic and international travels have been prohibited during this period. However, meetings and conferences can still be carried out 100% virtual via video conference call to minimise the risk to the exposure of the virus and curb the spread of infections.

Our regional offices have begun to roll out the new work arrangements and our Risk Management Team will closely monitor the development of the situation in compliance with national mandates.

  • Cambodia: March 20, 2020 to March 31, 2020
  • Indonesia: March 20, 2020 to March 31, 2020
  • Kazakhstan: March 16, 2020 to April 15, 2020
  • Malaysia: March 18, 2020 to March 31, 2020
  • Morocco: March 20, 2020 to March 31, 2020
  • Myanmar: March 20, 2020 to March 31, 2020
  • Pakistan: March 20, 2020 to March 31, 2020
  • Peru: March 16, 2020 to March 31, 2020
  • Philippines: March 15, 2020 to April 15, 2020
  • Taiwan: March 20, 2020 to March 31, 2020
  • Thailand: March 20, 2020 to March 31, 2020
  • UAE: March 20, 2020 to March 31, 2020
  • USA: March 17, 2020 to April 7, 2020

Uninterrupted Services

We understand the urgency of customer queries relating to our products and services. Forest Interactive has made it a priority to minimise the impact of recent situation on our partners and users and to address their concerns. We are committed to supporting you and continuing to deliver high-quality and reliable services for our products and services. Our customer and success technical support teams are standing by 24/7. Our six (6) data centres located across varied regions in Asia and the Americas will remain fully operational.

Looking Ahead

There is no mistaking the challenge of this moment. The entire Forest Interactive family is indebted to the heroic first responders, doctors, nurses, researchers, public health experts and public servants globally who have given every ounce of their spirit to help the world meet this moment. For our partners and users, it is our commitment to you that our services will continue to operate normally with technical support available as usual.

We would like to express our sincere gratitude for your patience and kind understanding at these trying times. We will continue to send status updates that we see fit as we move forward.

In the meantime – Stay Home. Stay Safe. Be part of the solution.

***

About Forest Interactive (as of February 2020)
Forest Interactive is a global tech company that provides revenue generating content platforms for mobile operators. It is a trusted partner of 50 mobile operators and connected to 1.1B subscribers spread across 33 countries since 2006. Forest Interactive is headquartered in Kuala Lumpur, Malaysia with 14 regional offices located at Asia, South East Asia, North America, South America, and Africa. The company operates highly-customizable platforms for Mobile Network Operators (MNO) such as Digital Service Delivery Platform (DSDP), Mobile Games Publishing, and eVouchers with 24/7 customer support. We also organize Mobile eSports events in partnership with Moonton and Tencent.

Follow Forest Interactive on Instagram instagram.com/forestinteractive. Become a fan on Facebook facebook.com/forestinteractive. Or subscribe to our channel on YouTube, visit youtube.com/forestinteractiveglobal.

For more information, please contact:
Forest Interactive Corporate PR
Address: Unit C-7-2, Megan Avenue 2, Jalan Yap Kwan Seng, 50450, Kuala Lumpur, Wilayah Persekutuan, Malaysia.
Phone: +60321622728 (Ext:236)
Email: corporatePR@forest-interactive.com
Website: forest-interactive.com

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Basir Zainuddin

The author Basir Zainuddin

Basir Zainuddin is a Copywriter at Forest Interactive, helping to share the company's unique culture and its valuable inventions through storytelling and content creation. When he's not writing, you can find him chilling on the beach or binge-watching thriller shows on Netflix.

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